Testimonials
Frequently Asked Questions
Questions and Answers
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We are so sorry to hear that! Sukanya Online prides itself on providing exceptional
products and service but, as most people, we too can make mistakes. If you have received either the wrong item or your item(s) have arrived damaged, please contact us either by email (sukanya_online@hotmail.com) or message on Facebook (@SukanyaOnlineShopping), and we will do our best to fix the problem! -
To ensure the best shipping service for our customers, we use Canada Post for all our
shipping services. Deliveries take 2-5 business days once they have been shipped, depending on
the location of delivery. Please be patient and expect delays in deliveries due to high volume and
COVID-19 related delays. Sukanya Online apologizes for any inconvenience this may cause! -
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual. -
Once you sign into your account, you can see all your account details including order
history. After that, you can search for your desired order! -
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects. -
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy. -
At this time, we’re pouring all our focus and effort into our Canadian and U.S. customers! We
do not currently ship internationally, but who knows what the future holds!
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We, unfortunately, do not accept returns at this time, but if you receive a damaged or
wrong product see what to do below! -
To provide the quick and easy service that Sukanya Online is known for, we use the
best shipping services available. All shipping costs are based on the weight of the order.
Therefore, shipping costs can range from $10 to $40. -
We accept all major credit cards, Apple Pay and PayPal!
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Sukanya Online believes in only carrying the most authentic and delicious product.
Therefore every single product is shipped directly from Thailand, so we can then ship it to your
front door! -
We’re so eager to get your product to you as fast as possible that we start working on
your order right after you hit submit! Unfortunately, this means that you are unable to cancel on
the website after ordering. However, if your product hasn’t been shipped yet, contact us by email or Facebook, and we will do everything we can to try to cancel for you! -
We know you love our products just as much as we do. To keep up with growing demand and interest in new products, we receive new products in every week! If you have an item in mind and you can’t find it on our website, please contact us, and we would be more than happy to look for it.
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Sukanya Online offers our Pinky Loyalty Program to reward our loyal and supportive customers with discounts and benefits. You can see a breakdown of our point system down below. Once you sign up for an account, you will be able to see your points under your account.